Competency #1 – Professionalism

Using reference material such as your textbook and the Internet research One of the topics below and post to the comment box below. Your posting should be between 1-3 pargraphs (see sample paragraphs). Good writing skills are required. For more information about good writing skills please review Writing Rubric under Getting Started in Blackboard. More than one person may use the same topic. After the topic has been posted please respond to at least two other students’ posting.

When responding to your fellow students the following guidelines should be followed:

  • Information clearly relates to the topic and adds new concepts or information. It includes several supporting details and/or examples.
  • Enhances the critical thinking process through reflection and difference questioning of self and others.
  • Encourages interaction among your classmates.
  • Professional vocabulary and writing style are used throughout the discussion.


How the medical assistant and the physician can apply legal and ethical standards in the workplace.

What are the characteristics of a Professional Medical Assistant?

Name several types of health-care practitioner’s licenses and what you must do to maintain these credentials.

Explain what CAAHEP and ABHES are and why they exist.

What must you do to maintiain your certification/registration once you have achieved your credentials?

This assignment is worth 20 points.

57 Responses to Competency #1 – Professionalism

  1. iflowers says:

    Once you earn your certification for Certified Medical Assistant you must retake a test every 5 years. The test is offered year round with plenty of locations to test at. If you become a Registered Medical Assistant you must maintain 60 Continuing Education Units within a period of 3 years and pay a fee. This information is a combination of the textbook and the Allied Health Schools website. These two avenues of maintaining certification are important because they both can push those to continue to learn. With having to recertify so often every 3-5 years I know that this encourages people to study no matter how they got their certification.

    • cskapatak says:

      I think recertification is important and I think this is relevant, especially in the health care profession. There are always new ways, or new technological advances to help treat patients. That is why one should always keep up with their education in the health care profession. Recertification keeps medical assistants on their feet to do what is right for the patient, the people around them and their self as an employee.

    • Mishaela Mckay says:

      I agree that recertification is important for medical assistants. It is definitely a way for them to stay on top of anything new that arises in this field and to make sure they are still keeping their knowledge as current as they can. It’s also great that this is offered year round and in many different places! I’ve heard of some testing that is only done at certain times of the year, which can make it difficult for many people to get re-certified again.

      • lydavis2 says:

        I would have to say that recertification is highly important and it should be paid for by the company you work for and if you move to another state, then you should be responsible for paying and keeping it up. I think all companies should offer it in the workplace so that it is kept up to date like some jobs offer recertification classes, training and tests for nursing assistants. I also agree that having to study all the time does help with updated skills.

    • Trish says:

      Recertification is important because there are always new equipment and new rules and changes constantly happening and being required to be re-certified ensures that you understand and was able to adapt to the changes.

    • Amber Washington says:

      Although recertification can be a hassle dealing with deadlines, and having a certain amount of CEUs in order to be eligible to renew your license, it is a good thing. A lot of time in situations people tend to get comfortable and slack off and make their own rules, and adapt to situations that accommodate their own needs instead of doing it the proper and right way, and when you have to rectify you have to stay up to date with new policies, and how to do things correctly and it causes people to stay up to date on what is going on so it lowers the chances of getting too comfortable and slacking off, because you are always attending seminars and classes, and training.

    • rlpomeranz says:

      Continuing education is very important in the ever changing health care field. Keeping up to date with the new information is important. Some medical fields require a person to take continuing educational courses every year to stay current with the newest research and studies. Over time you start to get in the routine of things and taking another class or sitting through a workshop can be time consuming but keeping your skills up to date is very important. Good post.

  2. cskapatak says:

    CAAHEP is The Commission on Accreditation of Allied Health Education Programs and ABHES is the Accrediting Bureau of Health Education Schools. They are both accrediting programs for medical assistants. CAAHEP accredits both private and public postsecondary schools, while ABHES accredits private postsecondary schools. They are here because they want the best for each student who wants to learn to become a medical assistant or something pertaining to the health science. They want to make sure the schools have the essentials (equipment and supplies) to teach the students to become the next health care professionals. They do this by evaluating the schools to see if they are teaching the right standards for the profession.

    • ssledgett says:

      They also do their best for future patients and clients by making sure students are only getting the best education for the occupation.

      • lydavis2 says:

        I think these are really good accrediting programs and they are certainly needed to make sure things are running accordingly and that everyone learns and is taught medical assisting the right way.

    • jjensen13 says:

      I went to both sites and thought that the CAAHEP was the easier site to navigate. I like your comment about why they exist and they help with this program.

  3. Gail Woodall says:

    What are the characteristics of a Professional Medical Assistant?
    Compassionate, Good Listener, Outgoing, Adaptable, Nonjudgmental, Problem Solver, Communicator, and Organized. Is what i believe should be a Professional Medical Assistant so that it shows the company that you are there for them and to treat the patients with respect & dignity.

    • Trish says:

      I believe they are some good characteristics of a professional medical assistant as well. Medical assistants play a key role in establishing a professional image for their employers, therefore, an employer would most certainly look for these characteristics when hiring a medical assistant.

    • Renee Campiglia says:

      These characteristics are all things that can be learned or traits that medical assistants may already possess; either way they are all characteristics that can constantly be improved upon.

  4. cllarsen3 says:

    Characteristics of a medical assistant include; a strong work ethic, a medical assistant should be dedicated and committed to their job. Have good communication skills; medical assistants must be able to translate medical lingo for their patients to understand. Must be outgoing; must be able to interact professionally with people throughout the day. Good listening skills; essential in the medical field, medical assistants must carefully listen to the needs and concerns of many patients, also physicians may give you instructions to follow. Nonjudgmental; never gossip or make fun of patients, you have to be professional and caring. Self-controlled; medical assistants need to be emotionally stable, many things happen in your workplace, patients die, or get undesirable results, must have good interpersonal skills. Organized; a medical assistant may have several patients, fill out paperwork, and communicate with many people, must be good at multitasking. Adaptable; you will see many patients, treat your patients precisely how they will most feel comfortable. Problem solver; patients may have questions or problems, if you can’t find a physician you will have to address these issues on your own. Following directions; follow the rules, don’t forget what your instructions are. Medical assistant must show up to work neat and well groomed, must be honest, and show empathy.

    • cskapatak says:

      I liked how you explained each characteristic of what a medical assistant should have. Of course, we live in the real world where not everyone is like this. It would be nice to go into a hospital where they make you feel like you are the most important person and make you feel like at home and safe, but there are places I have gone to that don’t do that. I recently took my daughter to the native hospital and they didn’t have good organizational skills about my daughters immunizations because she had already took one of them. The recent nurse forgot to update the medical record about it, but was in the notes that she did take it.

      • ssledgett says:

        I wish everyone would strive for the level of perfection described. However, too many places are like the hospital you took your daughter to and information will either get skipped or forgotten.

    • scburton says:

      I liked how you listed the characteristics needed to be a good medical assistant. I agree with what you wrote, especially being non-judgmental, and never gossiping or making fun of patients. I have seen that happen, and it really is unprofessional, and you never know who is watching/listening.

  5. ssledgett says:

    Medical assistant and physicians can apply legal and ethical standards in the workplace by keeping an open line of healthy communication. This helps medical professionals check each other when someone makes a mistake or a situation is wrong. In order to have open communication, however, there needs to be trust, loyalty, and responsibility found throughout the workplace. If even one of these aspects are missing, it becomes harder to incorporate legal and ethical standards into the workplace without people becoming hard to work with.

    Trust is highly looked for in employees and employers. With trust, everyone can know that what they hear, is the truth. This also makes it so that people know they can ask someone to do something and they will answer honestly as to whether or not they can successfully finish a task. When it comes to standards, this is highly important because if someone is not able to be trusted, it effectively throws a wrench in matters. A person who fails to be depended on can make jobs take longer because they have to be watched over constantly or someone else has to do it. This aspect also plays into loyalty.

    With loyalty, comes the comfort of knowing that people will stick by each others side. Included in this deal is knowing the benefit of the doubt will be given and that people will feel free to talk with each other if something is wrong. This allows standards, both legal and ethical, to be openly discussed with little hostility because everyone is loyal to each other and willing to listen. Open discussions make it easier to accept criticism to standards and constructive criticism to one’s own actions or behavior. This also means having to take responsibility for your actions.

    Responsibility means being accountable for something that happens. If one person asks another to do something, and the other says that they can do it, the other person has now become responsible for that task being completed. If the task goes uncompleted, the trust has been broken and will need to be re-earned. We need others to be responsible because if we are not, something might happen that we do not report, and later someone finds out and reputations are tarnished. This can be avoided if everyone takes responsibility for their own actions and behaviors, and reports situations that are not in the best interest of those around them.

    • Mishaela Mckay says:

      You are very right when you talked about the importance of trust between a medical assistant and a physician. If the Physician can’t trust their assistant, imagine how the work environment would be! Let alone the amount of “work” that was supposed to be getting completed. Trust is the basis for every good relationship, whether it be a husband and wife, two friends, or a physician and a medical assistant.

    • jjensen13 says:

      That is a great way to word it, “open communication”. I sometimes have a hard time working with people because I tend to be too much of a self-starter and hate to be micromanaged. However when the communication or open door policy is in place I find that I can do my work efficiently, ask for help when I need it and add to the team.

  6. Mishaela Mckay says:

    Characteristics of a Professional Medical Assistant

    Health care providers seek new employees that demonstrate a strong work ethic as well as professional behavior. As a Medical Assistant, you help create that positive efficient and skillful image to other staff members and also to patients. It means many things to be a Professional Medical Assistant and it takes a handful of characteristics to perform your job well.

    Being dependable and conscientious about time and accuracy with your job duties is a very important quality to have. In order to do well at your job and excel, a Medical Assistant must have extremely good communication and writing skills because they are constantly working with patients and other staff members. Being mature and showing your trustworthy is also very important characteristics for a Medical Assistant because Physicians need to be able to trust you with tasks and know that your fit to handle serious and important job duties. Demonstrating courtesy and empathy towards patients are distinct elements that contribute to being a professional Medical Assistant because you are able show that you respect and care for the welfare of your patients. Having the ability to work as a team, showing that you are adaptable to the constant changes in healthcare, and showing initiative in this field are also characteristics needed to perform this job well. Another huge quality that is very important in any medical profession, is having the ability to respect patient confidentiality. Keeping information private and professional at all times is priority in every job in the healthcare field. Not adhering to patient confidentiality can result in loss of a job and your career overall.

    It takes a lot of skills and characteristics to be a Medical Assistant, but as long as you are someone who has a strong drive for perfection, is committed to organization and structure, are constantly exceeding expectations, are self-motivated, will make the right choice when presented with an issue, and can be a team player, then this job is definitely worth consideration.

    • ssledgett says:

      Being conscientious about time is so important! It can be frustrating when others have no sense of urgency or time. It also makes it difficult because everyone else is usually picking up what they left behind. Good communication plays into that as well because you may need to keeping pushing that person or figuring out where they are. Everyone should always do their best to help each other rather than taking care of only themselves and making it hard on everyone else.
      I really like this solid explanation of what attributes a medical assistant needs to be successful in the workplace. Good job. :)

    • Desiree says:

      I’m not sure that I agree with the statement “as long as you are someone who has a strong drive for perfection…” (although I understand that it may help considerably) I am not someone who strives for perfection, I believe that is pointless. I believe just believing in a possibility for a better world, and trying to be a part of the reason is enough.

  7. lydavis2 says:

    According to our text CAAHEP stands for, the Commission on Accreditation of Allied Health Education Programs. All public and private post-secondary institutions who have medical assisting programs in the United States are certified by the CAAHEP. Additionally the CAAHEP is the biggest program accreditor in the health sciences field and they review/accredit over 2,000 educational programs across 26 health science professions. It consists of a Commission and a Board of Directors made up of 16 members. These members are the ones that award or deny accreditation after review and recommendation by the Committees on Accreditation. Lastly here is a portion of the CAAHEP’s strategic plan:

    Mission Statement: To assure quality health professions education to serve the public interest.
    Vision: To be the premier agency for programmatic accreditation services
    Values: Integrity, Collaboration, Accountability, and Consensus

    • Desiree says:

      So basically the CAAHEP is a science institution directed towards medicine?

    • Amber Washington says:

      It is great how we have these kind of programs at our fingertips to help with all of our educational needs if we ever needed it.

    • Geneviene Mercado says:

      Reading that accreditations falls onto the hands of 16 members is scary, thinking of how much responsibility they have is amazing. I don’t know how they take on that responsibility but glad that they do so that we have medical healthcare workers living up to certain standards.

  8. Desiree says:

    When people think about a Medical Assistant, most of the time they don’t know all of the ethics, moral standards and even social standards that are expected of a Medical Assistant. We are held to a higher standard compared to an average job, because we work with peoples lives and well being. People expect more professionalism when dealing with employees who works directly with family, finances, and their health. It is important for a business to have friendly people, who represent their values in and out of the workplace. It is not always easy for people to come to a medical practice and tell a person they’ve never met about their health concerns, or other private information. When they choose to come to us we want to make it as easy as possible, and that means being friendly, keeping strict confidentiality, upholding the moral and ethical standards of our employers, and being loyal to our employers and patients.

    It’s a lot easier to follow a set of values at work if you don’t have to switch “roles” each time you come in. Let’s be honest, we live in a very small town, it’s pretty likely that the patients and other employees at work will see you somewhere besides the job. Plus there are lots of laws that apply outside of work, that if broken can effect your ability to be employed in the medical field. These laws are generally centered around doing harm to others, as it is part of the ethics of medicine to help, not harm.

    Keeping confidentiality is a very big part of the ethics and legal standards that we are expected to keep. Confidentiality lawsuits can ruin a business, cause you to lose your job, and seriously hurt your credibility as a medical professional. It is the most hard pressed point in this field. The best way to make sure you do it effectively is to leave work at work, and home at home. It is often best not to mention either outside of their place. Breaking confidentiality could be as simple as saying hello to a patient in the grocery store, unless they initiate the greeting first. It is possible that someone might recognize you from your job, and find out that they are coming to the clinic in which you work.

    Legal and ethical standards are high in this profession because people expect more when dealing with a profession that could potentially involve their life, health and safety. Being friendly, keeping confidentiality, and working to make people feel more confident about their medical visits is only part of working in the medical field. Making sure to follow all laws, and ethics in and out of the work place can seem like a daunting task. It’s not though, my friends. Although I do believe that you must hold yourself to a certain standard, it is not impossible for those who know what is expected of them.

    • Jessica Sipho says:

      Confidentiality in a small town is very important. I’m sure there will be times when we run into a patient at a store and they might have thought of more questions they might have, but it will be important to advise them to make an appointment so that things can be discussed in a private setting.

  9. Trish says:

    What are the characteristics of a Professional Medical Assistant?

    Medical assistants are very important. They play a huge role by upholding a professional image for their employers. They must show characteristics of having a strong work ethic. For example, they must always do the right thing and exceed expectations, be a team player, have self motivation, and they must be fully and strongly committed to their organization.
    A professional medical assistant should have excellent communications skills, because they have to interact with patients and coworkers. They must show characteristics of having a strong work ethic. For example, they must always do the right thing and exceed expectations, be a team player, have self motivation, and they must be fully and strongly committed to their organization.
    A professional medical assistant should have excellent communications skills, because they have to interact with patients and coworkers. They must be able to remain calm and deal with stressful situations. They must also be honest, courteous, project positive self-image, be a team player, show initiative, be responsible, have good interpersonal skills, and be able to respect patient confidentiality. All these things are extremely important characteristics in a professional medical assistant, and if they possess these characteristics then they will be great medical assistants!

  10. Becky says:

    When looking at what are characteristics of a Professional Medical Assistant so many come to mind. Some of those characteristics are as follows. Being honest plays a large role in how you do your job and how your employer and patients see you. Loyalty to your employer and your patients instills confidence. Compassion for patients and situations can help in so many ways. Being organized not only helps you, but it also helps your employer and coworkers. If one is adaptable to changes in the workplace one can be successful. Good listening skills are also a must, not only for you to hear what a patient is tell you but also to be able to understand what you are hearing.

    • rlpomeranz says:

      There are many different characteristics of medical assistants. They play a very important role in the health care field. You bring up a good point about being organized. Being organized is crucial for a medical assistant because many things need to be in order to be able to find the information efficiently. Listening is also very important. The patient will want you to listen to them and understand what they are saying to be able treat them properly. Good post.

  11. jjensen13 says:

    CAAHEP stands for Commission on Accreditation of Allied Health Education Programs and is one of two programs from which graduating students are allowed to sit for the exam to become a certified medical assistant. CAAHEP was established in 1994 and took over for the part of AMA called CAHEA. It now reviews and gives accreditation to over 2100 programs in the health field. CAAHEP is run by a commission and a board of directors with the commission being responsible for bylaws, vision and who should be recognized by CAAHEP. The board of directors, totaling 16, is the actual party that approvals or denies a programs accreditation. I use their site to see what programs in Alaska were accredited and only the University of Alaska for both Fairbanks and Anchorage came back in the results. The offices for this organization are located in Florida and more information is available at

    The other medical assistant program that is allowed to take a certification test is ABHES or Accrediting Bureau of Health Education Schools. This organization has been around since 1968 and has lead the way in making sure that health education has quality programs. ABHES deals both private and public institutions. It is a not for profit agency and has no affiliations. A board of commissioners runs this organization and their members are made up of 6 appointed by the commissioners and 7 that are elected from the institutions and programs they have give accreditation. They want to make sure that the group includes educators, practitioners, administrative and mix academic participants. I went to to again do a search and the results came back with nothing for Alaska. They are located in Virginia.

  12. Amber Washington says:

    Explain what CAAHEP and ABHES are and why they exist.

    CAAHEP and ABHES Accredited Programs are for graduates of medical assisting programs accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) are eligible to take the CMA (AAMA) Certification Exam.
    CAAHEP stands for “Commission on Accreditation of Allied Health Education Programs. ( What is CAAHEP? CAAHEP is the largest programmatic accreditor in the health sciencesfield. In collaboration with its Committees on Accreditation, CAAHEP reviews and accredits over 2000 educational programs in twenty-six health science occupations. CAAHEP is recognized by the Council for Higher Education Accreditation (CHEA). CAAHEP is also member of the Assocition of Specialized and Professional Accreditors (ASPA).
    ABHES stands for “Accrediting Bureau of Health Education Schools”. Allied Health Institute is institutionally accredited by ABHES and offers financial aid to those who qualify, as well as job placement assistance. (
    The objectives of ABHES are as follows:
    a. To enhance the quality of education and training and promote institutional and programmatic accountability in the institutions and programs it accredits.
    b. To establish eligibility criteria and evaluation standards for the administration and operation of institutions providing predominantly allied health education and programs in specific allied health disciplines.
    c. To ensure that eligibility criteria and evaluation standards are relevant, valid and reliable; and predictive of successful qualitative outcomes through a comprehensive program of systematic review, enhancement, and follow-up.
    d. To enhance employment outcomes through quality improvement of institutions and programs.
    e. To promote sound business and ethical standards.

    • scburton says:

      I agree that it is very important to have these accreditation programs for the medical assisting profession. They offer many great benefits and they also protect the health care profession. Before spending the time and money on an education this important, people interested in this career should definitely make sure that the program they choose is accredited.

      • Renee Campiglia says:

        I think this information is incredibly valid when pursuing a career in the medical field. I think it’s very important to choose a program that is accredited. It makes since that employers would seek a professional employee with the proper accreditation before making a hiring decision. This allows for a specific set of standards to be met when treating patients.

    • Annie Ngo says:

      These accreditation programs are definitely important to have for medical professionals. Especially if one forgets their objectives as a health care worker. It’s always better to have a reminder of their qualifications so they must work for it.

  13. rlpomeranz says:

    There are many different characteristics of a professional medical assistant. Each characteristic is important when working in the medical field. A medical assistant needs to be professional at all times while working. Working in the medical field a person will have a lot of interaction with other individuals and need to be able to communicate properly. Communication has many different forms. These are written, verbal and non verbal. Spelling and grammar are very important when dealing with charts and writing important information down. Being able to talk with patients and other coworkers professionally is also crucial to being a good medical assistant. Non verbal communication plays a role when working as a medical assistant. Making eye contact and presenting yourself in a confident way shows others you are competent. Maturity is another characteristic a medical assistant needs to have. Being able to figure out a situation and stay calm during this will show you understand your job and take it serious. Precision is important when working in the medical field. As a medical assistant you are working under the physician and their license. They need to be able to trust you in your decision making as well as your attention to detail. Another characteristic of a medical assistant is being honest. Honesty is important in all aspects of life but especially important when dealing with patients and your job. Being able to admit you made a mistake is better than trying to cover it up and be dishonest. When working in the medical field, confidentiality is vital. Even if you just see a person at the hospital and are not directly treating the patient you should not tell anyone because you will be breaking confidentiality. As a medical assistant a person will be working along many other health care works and being able to communicate and work as a team player is crucial. Multitasking and taking initiative are expected of a medical assistant. Other important characteristics are empathy, courtesy, tact, diplomacy, morals and ethics. Each person is unique and will display these characteristics differently but should be professional at all times.

  14. scburton says:

    Stephanie Burton
    Administrative Procedures 1
    Competency 1 – Medical Assisting

    What are the characteristics of a Professional Medical Assistant?

    First of all, I think it is important to define what a Professional Medical Assistant is. A medical assistant is a person that has been trained as a medical professional. They perform administrative and/or clinical duties under the direction of a board-certified physician. A medical assistant can chose from to work in either a private physician’s office, a medical clinic or even a hospital. Regardless of where a professional medical assistant chooses to work, there are certain characteristics that they all should strive to possess.
    Important characteristics to have as a medical assistant are:
    • Strong communication skills – Both written and oral communication skills are very important to have. Because you will be interacting daily with other health care professionals and patients, you need to be able to expressive yourself in an intelligent and proficient manner. Being able to write well is also essential, spelling and good grammar is very important since documenting not only protects your patients, your physician, but also yourself.
    • Empathy is necessary as medical assistant because we need to listen to our patients and understand what they are trying to tell us about their concerns and their fears. Being empathetic help our patients feel more at ease.
    • Dependability is another vital characteristic to have. Many people depend on you, your physician, depends on you to be there, and do the work assigned to you. Your coworkers also depend on you for the same reasons. You also have your patients that depend on you to listen to them and convey yourself professionally so that are treated correctly.
    • Integrity in health care is of utmost importance. Medical assistants collect private and privileged information that falls under the HIPAA Privacy Rule.
    • Honesty is also necessary. Everyone makes mistakes, but owning up to those mistakes is where honesty comes into place. Also doing personal things on office time is another sign of honesty.
    Being a Professional Medical Assistant is a very important job, and the characteristics required for this job are many. I listed a few above that I felt were the most significant.

  15. knwilson2 says:

    As a medical assistant you and other employees are the face of the office. How you present yourself and act effects how people see you and how your represent yourself as the business. So some good characteristics to have is being kind and good person. This will help your patients realize that you care. Some more attributes that are great to have is patience, trustworthiness, on time to work and being honest.
    Along with being kind and a good person some more qualities to have as a worker is being a good listener and multi-tasker, as well as being organized and ready to learn more and do your best. Being the best employee helps you , your patients and helps the office run more efficiently.

  16. Renee Campiglia says:

    Working in the health care field requires immense responsibilities; administrative entities in the health care community strive to hire only the most professional applicants to perform the duties required as medical assistants. There are many critical characteristics that a professional medical assistant must possess and maintain in order to excel in his or her career.
    One vital characteristic of a professional medical assistant is a strong, sound work ethic. This trait requires a person of responsibility to view their career as a priority while staying committed to the quality of work at hand. A great way to display commitment to one’s career as a medical assistant is by becoming a member of a professional organization. Participating in the events and opportunities provided by these organizations displays continuing commitment to one’s career by staying active as a member in the professional health care community.
    While some characteristics of a medical assistant may be easily acquired, there are several traits that may take great effort if they are not already possessed by the individual; these traits are as follows:
    • The ability to communicate medical information in such a way that a patient would understand
    • Outgoing personality to provide trust and open communication between the medical assistant and the patient
    • Immaculate listening skills
    • Compassion/Empathy
    • The ability to remain unbiased and non-judgmental when treating patients
    • High moral and ethical standards
    • The ability to maintain professional composure through self-control
    • Organized
    • Adaptable to a changing environment due to medical and technological advances
    • Courtesy
    • The ability to solve problems and answer questions with and without guidance
    • Maturity
    • The drive to take and follow direction and instruction in a professional manner
    While many of the characteristics of a medical assistant may come naturally to some, they may require quite a bit of work by others. Anyone can attain to become a professional medical assistant with constant drive and continuing effort to achieve a working attitude that will benefit patients and working environments alike.

    • Annie Ngo says:

      Having a strong work ethic is definitely one of the most important characteristics, especially in a health care profession. But many of the characteristics definitely must be maintained and takes a lot of effort.

    • Linnea says:

      The ability to remain unbiased is very important, and I’m glad it made your list. I recently had another teach highlight the importance of always trying to see where your patients are coming from as you never really know their story.

  17. Annie Ngo says:

    Competency 1 – Characteristics of a Professional Medical Assistant?
    By: Annie Ngo

    One characteristic of a Medical Assistant is, of course, professionalism and also a strong work ethic. Being a medical assistant comes with a lot of responsibilities and work ethic focuses on their commitment to their job and their employer. Also their ethic means that they must always do the right thing, be a team player, be self-motivated, and always try to exceed the expectations of their employers. Another important thing is maintaining a professional image is vital for their employer’s and company’s image so they have to appear professional and neat in their appearance and clothing.

    Other important characteristics for medical assistants is to be dependable, punctual, maturity, courtesy, honesty, and accuracy. There are many other important characteristics that are probably already learned as a person but some must be practiced and maintained more, like the ability to respect patient confidentiality. This is by far one of the most important characteristics of a medical professional.

    • Breanne Barr says:

      Patient confidentiality is vital to working in the Medical field. This is one of the most important traits a Medical Assistant must have. They also need to be careful when discussing medical information with Physicians or other medical staff in the hallways. There is always the possibility that patients walking by will hear information about other patients as they are being escorted to their room.

  18. Linnea says:

    What are the characteristics of a professional medical assistant?

    A professional medical assistant is honest, loyal, compassionate, and has a sense of responsibility. A medical assistant’s character should not be something that is questionable, those around them should be able to say without a doubt that they are a good person whom is willing to go out of their way for others. Their word should be “as good as gold,” and their reliability should be undoubted.

    On top of being competent a professional medical assistant should do their job to the utmost of their abilities. Even in the simplest of tasks they should do more than is expected of them, arriving to shifts early, staying late, doing whatever it takes to make sure that everything there is to be done, gets done.

    • bjellanna says:

      A medical assistant’s character should never be questionable. I think that is very important. If a medical assistant follows the medical assistants’ creed and shows the characteristics of a professional I believe they will be the best they can be.

    • Geneviene Mercado says:

      I think you hit the hammer on the nail with the way you describe the characteristics of a medical assistant. I think anyone in the medical career field should live by the characteristics that you listed, well done.

  19. bjellanna says:

    The Commission on Accreditation of Allied Health Education Programs (CAAHEP) is the largest programmatic accreditor in the health care field. The CAAHEP works with other various committees on accreditation and curriculums of various health science professions. There are over 2,000 education program that the CAAHEP reviews and accredits. They provide accredits to both public and private postsecondary institutions throughout the United States.
    The Accrediting Bureau of Health Education Schools (ABHES) is also an accreditor for private postsecondary health education programs. It is a private, non-profit, independent accrediting agency that has been in practice since 1968. It is an agency that is continuously promoting and advancing the quality of health care education curriculums throughout the United States.
    Why do CAAHEP and ABHES exist? They exist to make sure that health care educational programs maintain a specific essential standard. In ABHES they review the programs through rigorous and systematic evaluation based on valid standards. The public or private postsecondary educational institute seeks accreditation for the medical programs that they offer. The status of accredited shows that the institute provides a quality education and training program that meets the program’s evaluation. It allows a student who is looking to attend a quality medical training program knows that the program that they are enrolling in meets current standards and educational goals. It allows them to know that the education they are participating in will also give them the knowledge and skills that they will need to take the licensure exam in their chosen career.

  20. Geneviene Mercado says:

    There are two different certifications I am going for, first is to become a certified medical reimbursement specialist and second is to become a certified radiologist technician. For both there are things I will need to do to maintain my certifications in both fields and they are listed as such:

    Certified Medical Reimbursement Specialist (CMRS) must complete 15 credits of ongoing education each year to maintain certification through the American Medical Billing Association (AMBA). The ongoing education helps to keep up to date on insurance information, medical terminology, and coding. Continued learning helps with staying on top of billing and coding skills along with professionalism.

    In order to maintain certification for a radiologist technician submitting for yearly registration through the American Registry of Radiologic Technologists (ARRT) is a must. In order to qualify for yearly registration one must complying with the ARRT ethical code and continue educational classes. Continued registration is not a requirement in all states. The yearly registration helps the radiologist techs to have standards in keeping up to date with all the technology being used in radiology. Keeping up ethic codes are another great reason to have yearly registration to insure that those that are certified are working to the upmost standards.

  21. Jessica Sipho says:

    Working in the Health Care field often is not for everyone. There are many different personality traits that one must have to be successful. Each one shows your willingness to work in a team setting, continue to educate yourself, and above all show respect to your patients.
    One of the most important traits is to have very good communication skills, without this skill you cannot effectively relay information to coworkers or the patient, this goes hand in hand with being a good listener. A professional also needs to be empathetic towards their patients, often patients will mask their fear as anger, it’s important to remain calm, listen, and to be there for them. Professionalism is another vital trait that we must possess. A medical assistant must always be respectful, be patient, and be confident in performing their duties. Medical Assistants need to always continue their education so that we are up to date with ever changing medical advances, procedures, and drugs.

    • Breanne Barr says:

      It is important for Medical Assistants to be good listeners. They need to have this characteristic to work in the Medical field. It is important to listen to the needs of the patient to find out what is really going on. They also need to be able to listen to the instructions from the Physician and be able to remember all of the instructions they are given.

  22. Breanne Barr says:

    Medical Assistants have an important role in the Health Care industry. It is very important that Medical Assistants have a high level of Professional Characteristics to work in this field.
    Medical Assistants need to have exceptional communication skills, it is important to translate the medical lingo to terms the patient can understand. They need to be outgoing, a Medical Assistant interacts with patients and has to have the confidence to walk into the patients room and introduce themselves and have a conversation. If an individual is withdrawn they will have a hard time in this profession. It is important to be organized and be able to multitask. Medical Assistants take care of multiple patients at the same time and they have to be able to go from one patient to the next keeping the charts and information in an organized manner. The patient information has to be complete for the Physician to understand for when they walk into see the patient.
    Medical Assistants should project a positive self image. They need to appear need, well groomed and have neat clothing. They work in an environment where they will encounter a lot of people and they have to appear professional. Medical Assistants represent the company and the Physician. Their appearance affects what the patients think about the clinic.

  23. cswalding says:

    There are many characteristics of being a professional medical assistant. Being reliable, trustful, honesty, and having a strong work ethic are, in my opinion, some of the main characteristic traits of being a professional. With these few characteristics one will notice that everything else seems to tie into each other.
    If people are reliable they are punctual and can be counted on to do their task in a timely manner. Being reliable means doing the right thing. This could apply to filling paper work correctly to managing check-ins appropriately. Showing up to work on time is not only being reliable but also punctual, dependable, and trustworthy. Not only can co-workers rely on each other but the patients can rely on the workers.
    If people are trustworthy they are honest and truthful worker as well as individuals. A trustworthy person is one who an employee feels comfortable knowing that they will complete their assigned duties. Patients can rest assure that they are in good hands with a trustworthy person. A trustworthy individual is known to be reliable, punctual, and honest. Honesty is a part of everything. Who someone is as an individual plays a part in who they are in the work field.
    Strong work ethics refers to the commitment people have for their job and is also a reflection of the importance the job has on one’s aspect of life. If someone is said to have a strong work ethic they are reliable, trustful or trustworthy, honest, dependable, and everything an employer looks for in an employee.
    These are only a few of the characteristics of a professional medical assistant. Keeping up to date on important factors in your field, being companionate, and working within your scope of practice are some other aspects to think of. Try to always remain professional in everything you do.

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